Now Hiring - Membership Director in Pittsburgh, PA

POSITION SUMMARY:

Directs all aspects of membership including recruitment of new members, retention of existing members and supervision of assigned staff. Develops, plans and implements new procedures and methods to achieve strategic goals.

OUR CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

• Oversee the recruitment, interviews, hiring, supervision, and evaluation of highly motivated and productive membership development team. Provide support to staff as necessary. Ensure individual and staff awareness and understanding of YMCA programs and services, policies and procedures, and customer service and sales skills. Conduct staff meetings and trainings.
• Develop and implement annual membership growth and retention goals and objectives that include monthly and weekly action plans. Responsible for supervision and management of department budget.
• Identify and target specific markets and plan and implement member recruitment campaigns and promotions accordingly.
• Establish positive, result-oriented relationships with area businesses, corporations, and organizations.
• Oversee all aspects of membership sales, terminations, and exit interviews, including monitoring monthly membership goals, statistics, enrollment procedures, membership inquiries, tours, follow-up calls, closing ratios, and other recruitment efforts.
• Be responsible for the daily motivation of staff, setting daily, weekly, monthly performance goals.
• Maintain daily sales tracking sheets and submit monthly sheet to the Executive Director and Core Service Leader for review and approval.
• Monitor local competition and national trends.
• Track all advertising response and determine effectiveness of campaign/promotion.
• Develop and/or coordinate special events, presentations, seminars, and membership promotions within the community.
• Oversee retention efforts including welcome letters, welcome phone calls and emails, termination letters, renewal notices, and termination follow up calls.
• Monitor and ensure at all levels the highest level of member satisfaction
• Demonstrate physical, emotional, and intellectual competencies necessary for good judgment when performing assigned duties.
• Participate and support the YMCA of Greater Pittsburgh membership management team ensuring association-wide goals are met. Attend and participate in trainings, meetings, and evaluations.
• Accept and complete any special assignments as deemed appropriate by the Executive Director.
• Wear professional business attire.
• Provide updates to Facebook, Twitter, and E-newsletters on monthly basis.
• Manage Branch Program Guide print material with all Department Directors
• Distribute New Member Survey as requested by Executive Director
• Update Message on Hold as needed
• Work with Member Services Director to insure proper communication between front desk and membership
• Attend Board meetings and give updates as needed.
• Meet timelines and deadlines related to supporting systems and employee compliance.

LEADERSHIP COMPETENCIES:

• Collaboration
• Quality Results
• Inclusion
• Departmental Growth

QUALIFICATIONS:

• A Bachelor’s degree with an emphasis on marketing, sales, public relations, or business administration is preferred.
• Experience in sales, customer service, membership or a related field is required. Supervisory experience necessary.
• Must possess strong oral and written communication skills and must be an energetic, creative and goal-oriented person.
• Must have good knowledge of basic business principles, sound reasoning ability, and a high aptitude for working with people.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee needs sufficient strength, agility, and mobility to perform essential functions and to safely supervise program activities.
• While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
• The employee frequently is required to sit and reach and must be able to move around the work environment.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate.
• Current driver’s license and access to reliable vehicle for transportation.
• Occasional travel, both local and national, may be required.

Job Type: Full-time

Pay: $41,000.00 - $46,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person